We believe in providing the best service to our customers. Proper training shall be imparted to staff on an ongoing basis with a view to improving staff behaviour and customer service. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed. If at any stage, if a customer is not satisfied with the service given to him/her, he/she can contact the Company as follows.

Step 1 :

Customer can visit our branch offices and submit complaints/grievance in writing and get the complaint logged in the “Complaint & Grievance Register” maintained at our offices during the working hours (9.30 am to 5:30 pm); Customers will be responded within 7 working days. The contact details of Branch Manager will be displayed in all branch offices.

Step 2 :

If customers are still not satisfied with the resolution received, or did not receive any response within 7 working days he/she can write, mail or call to the Grievance Redressal Officer of the Company whose details are given below; Complaints/Grievance will be addressed within 15 working days.

Details of Our Grievance Redressal Officer 

Mr Ajith Krishnan M V

Head- Operation & IT

Purvaja Fincap Pvt Ltd

Statue Junction, Tripunithura – 682301

M – 8606170481

Email: ajith@purvajafin.com

Step 3:

If customers are still not satisfied with the resolution received, or did not receive any response within 15 working days he/she may approach to the regulatory authority of Non- Banking Financial Companies, i.e. Reserve Bank of India for redressal of his/her complaints at below address:

The General Manager,

Reserve Bank of India,

Department of Non- Banking Supervision,

Reserve Bank of India, Chennai

 The details of the Grievance Redressal Officer and the Regulatory Officer of Reserve Bank of India shall be displayed in all the offices for the benefit of customers. The compliance of the fair practices code as well as the functioning of the Customer Grievances Redressal Cell shall be reviewed by the Managing Director on Monthly basis and a consolidated report of such reviews shall be placed before the Board of Directors.